Frequently Asked Questions

We are a B2B technology and infrastructure provider for the MT4/MT5 ecosystem. Core offerings include MT5/MT4 platform builds, licensing coordination (full main-label setup), server hosting and maintenance, and two proprietary layers — EBSWare xTrader and EBSWare Prop.

• Audience: regulated brokers, proprietary trading firms, and fintech startups building on MT4/MT5.
• Model: one-off implementation plus optional managed-service arrangements.
• Deployment: cloud, hybrid, or on-prem in major financial hubs.

No. We work exclusively with businesses. We do not solicit retail clients, hold client funds, or provide regulated brokerage services ourselves — we build and support the infrastructure our clients use to do so under their own license.

MetaQuotes no longer issues white-label or grey-label licenses of any kind. The only route available directly from MetaQuotes today is a full MT5 main-label license, issued to a regulated entity. EBS FinTech coordinates and facilitates this application and technical build process on your behalf — we do not guarantee approval, which sits with MetaQuotes and your regulator.

For firms not yet ready to pursue a full main-label license, we can arrange a matched cooperation setup with a fully licensed broker partner, allowing you to operate under their brand while we handle the technical build. This is a coordination service; final commercial terms are agreed directly between you and the licensed partner.

Regulatory review timelines vary by jurisdiction and are outside our control. Once licensing is confirmed, the technical build itself typically takes a few weeks, depending on the number of asset classes, integrations, and branding rounds involved.

Yes. We support MT4 builds and hosting for existing operators, though the availability of new MT4 licenses depends on the same regulatory landscape as MT5.

No. We are a facilitator and technical implementation partner for the MT4/MT5 ecosystem, not a reseller of MetaQuotes licenses.

Server installation and hardening, plugin/module management, bridge configuration, uptime monitoring, log retention, capacity planning, daily backups, and disaster-recovery drills.

Yes — lift-and-shift migrations, cross-data-center replication, and clustered high-availability topologies to minimize downtime and reduce latency.

We manage installation and compatibility testing across common EAs and third-party add-on modules, and can advise on performance impact before deployment.

Our support team follows documented runbooks with response windows defined by your support tier — see Support & SLA.

WebTrader, iOS/Android, and desktop. Real-time quotes and charts, order types (market/limit/stop), OCO/OCA, analytics, and notifications.

• Trader & account management, KYC status, deposits/withdrawals
• Risk dashboard: exposure, P/L, margin usage, alerts
• Fee configuration, partner/IB settings, revenue reports
• Role-based access control (RBAC) and audit logs

Yes. We connect via FIX 4.x/5.0 or bridge adapters to LPs and ECNs across major FX and CFD venues.

• Challenge builder (phases, targets, max daily/overall drawdown)
• Auto-verification, breach detection, and rule engine
• Funded account automation and scaling plans
• Performance dashboards and leaderboards

We provide configurable disclosures, geography filters, and KYC/AML hooks. Jurisdictional legal review and licensing obligations remain the client’s responsibility.

London, New York, Tokyo, Singapore, and additional points of presence upon request. Options include VPS, dedicated servers, or colocation, with anycast/WAF/DDoS protection available.

In-region, intra-data-center order routing typically achieves single-digit millisecond latency; cross-region paths are optimized via premium transit and peering.

Via FIX API, bridge connectors, or venue SDKs. Smart routing supports A-book, B-book, or hybrid models, with configurable markup, min/max spread, rejects, and throttles.

• CRM (lead routing, KYC status, segmenting)
• KYC/AML (IDV, liveness, sanctions/PEP screening)
• Payments (cards, APMs, bank rails, PSPs)
• BI/warehouse (Redshift/BigQuery/Snowflake export)

REST and WebSocket for market data and orders; FIX for institutional routing; webhooks for events (KYC passed, order filled, payout released). OAuth2/SSO supported.

Network segmentation, MFA/SSO, role-based permissions, encryption in transit and at rest, key rotation, WAF/DDoS, vulnerability scans, and audit logs.

Yes — RPO/RTO objectives with periodic DR tests, backup encryption, and geo-replication.

Hreflang/geofencing by jurisdiction, product eligibility flags, configurable disclosures, KYC/AML hooks, and data-retention policies. Legal authorization and licensing remain the client’s responsibility.

We do not provide services to sanctioned regions or parties. Clients must maintain their own sanctions screening and regulatory approvals.

Implementation fee plus a monthly subscription, generally. Optional add-ons include additional environments (UAT/staging), advanced analytics, and managed operations. Exact figures depend on scope — reach out for a tailored quote.

Yes, subject to security and support prerequisites. Many clients choose managed hosting for faster time-to-market.

Tiered support, from business hours to 24×7. Ticketing plus Slack/Telegram bridges are available, with optional incident post-mortems and a change advisory board (CAB) for larger deployments.

Yes — sandbox environment, admin training, and runbooks for day-to-day operations.

Primarily in your selected region, with encrypted backups. Data processing follows the client’s privacy policy and applicable laws.

Yes — scheduled S3/Blob exports, database read replicas (subject to scope), and BI connectors.

Card processors, bank transfers, and alternative payment methods (APMs) via PSP partners. PCI DSS compliance rests with the PSP; we tokenize data where available.

Yes — content structure for Polylang/WPML, hreflang mapping, localized slugs, and per-locale OG/Twitter images for better CTR.

Yes — content, users, KYC status, and balances (subject to reconciliation), plus DNS cutover with rollback plans.

• Main Label: A full MT5 license issued by MetaQuotes directly to a regulated entity — the only license type currently available.
• Matched Cooperation: An arrangement to operate under a fully licensed broker partner’s brand when a firm does not hold its own license.
• A-book / STP / ECN: Order flow routed to external liquidity venues; broker earns spreads/commission.
• B-book: Internalization of flow; exposure managed by risk engine and limits.
• Bridge: Software linking trading servers to LPs/venues for price feeds and execution.
• FIX API: Financial Information eXchange protocol used for institutional trading and market data.
• RBAC: Role-Based Access Control to govern permissions across back-office users.
• Drawdown (DD): Max loss from a peak; used in prop challenges (daily/overall DD).
• RTO/RPO: Recovery Time/Point Objectives — targets for restoring service and data after incidents.
• WAF/DDoS: Web Application Firewall and anti-DDoS controls to protect public endpoints.
• PSP: Payment Service Provider integrated for deposits/withdrawals.
• Webhook: HTTP callback fired on events (e.g., order filled, KYC approved).
• SSO/OAuth2: Single sign-on patterns for enterprise auth and partner portals.